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Return Policy

Return Policy

In the unlikely event that you may need to return an online or in-store purchase to Automotive Service Solutions, this Return Policy has been designed to assist you in returning the product.

When to return a Product

You will be offered a replacement, refund or store credit where items have a major failure. This includes:

  • An item deemed to be faulty.
  • An item that is incorrectly described.
  • An item that is not fit for purpose.

In the event of a major component failure the item will need to be returned to Automotive Service Solutions for assessment. In some cases Automotive Service Solutions will need to return the item to our supplier for further assessment. The manufacturer's assessment is final and no further assessment will be undertaken. In the event of a denied claim the item in question will be returned to the customer.

Returning Online Purchases

  1. Before returning any goods, you will need to complete a Return Request Form and be issued an RA Number by Automotive Service Solutions. Please DO NOT write the RA number directly on the box as all goods need to be returned in original condition.

  2. Goods can be returned: -

    2.1 In Person

    2.2 By Post or Courier. Please obtain Authorisation from sales staff before sending any item by Post or Courier

Within Australia (all States excluding WA) 

Email: - sales@efi.com.au

Phone: - (07) 3857 9500 between the hours of 8:30am to 4:30pm AEST (Brisbane) Monday to Friday.

For all WA Purchases

Email: - allyeb@petrojectwa.com.au

Phone: - 08 9204 9888

International

Email: - sales@efi.com.au

Phone: - +617 3857 9500

Visit the Automotive Service Solutions website for store locations: www.efi.com.au

Exclusions

In some cases a repair, refund or replacement item may not be offered to you on a product if: -

  • You have a change of mind.

  • The item has been fitted.

  • If the item has been modified from standard in any way.

  • The product is misused in any way.

  • The item contains material that is not a part of the manufacturing process. This includes contaminants like dirt and plastic in fuel pumps.

  • The item was a special order.

  • The Repair or Replacement is for the supplied component only and does not include Labour, Towing Fees or Accommodation.

Required information for return of Products

In order to complete your return we will require the following: -

  • Proof of purchase – (Receipt)

  • The item will need to be returned in the same condition as it was purchased (including all packaging).

  • If the item is incorrect for application you will need to supply Make, Model, Year, Vin Number, Engine size and Engine Code. This information is required to process a return.

  • For parts that have failed in service you may be required to provide an Authorisation number.  Please contact Customer Service on (07) 3857 9500 and press 1 for Spare Parts.

  • If you are in Western Australia – Please call (08) 9204 9888 during office hours.

  • For any Exchange Refund, Repair or credit, you will be required to provide your name, address, Telephone number and Signature as well as a copy of receipt.

  • All purchases made on a Debit/Credit card will be credited back to the original card used. Make sure you have this card available for Credits.

Your rights under Australian Law

All items come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a repair or replacement if the item is the subject of a major failure. You are also entitled to have the items repaired or replaced if the goods are not of an acceptable quality and the nature of the failure does not amount to a major failure.